Travel & Tour Management

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Course , Study

INTRODUCTION

Travel & Tourism industry is one of the most vibrant industries in the world. Travel & Tour Management course is modeled around the core principles of the tourism industry and theoretical knowledge. Also this course gives the practical knowledge on designing, promoting and reservation of tourism products and administration in travel industry. Travel and Tourism offers a wide array of jobs and Travel & Tour Management qualification which we offer, gives the opportunity to the students to employ or to be entrepreneurs in Tourism Industry.

Course Duration

Foundation Course                                      06 Months

NVQ Level 5                                                  01 Year

On the Job Training                                    06 Months

NNQ Level 6                                                  01 Year

On the Job Training                                     06 Months

NVQ Level 6 Higher National Diploma in Event Management

Occupational Safety & health – DM01

Tour Guide

Community-Based Tourism

English

ICT – Information and Communication Technology

Module

Learning Outcomes

Introduction to Tourism Industry
  • Explain the tourism industry and hospitality
  • Explain and implement tourism planning & development
  • Give recommendation on the sustainability of tourism products
  • Explain positive & negative aspects of tourism and special interest tourism
  • Describe current and potential trends in tourism
  • Describe and compare with similar/ competitive destination
Information in Tourism
  • Identify locations for provisions of information services
  • Obtain standardized information from authorized agencies
  • Develop and maintain website and social media sites
  • Prepare information in appropriate media
  • Disseminate prepared information
Tourist Services
  • Identify tourist services providers
  • Develop a mechanism to upgrade standards
  • Ensure safety and security of tourist at locations
  • Carryout regular inspections to ensure quality assurance
  • Ensure maintenance of hygienic standards
  • Provide accommodation, food and beverages and recreation facilities
  • Plan system to ensure safety and security of tourists at all locations
Travel Agency Operations
  • Obtain required registration and approvals
  • Explain functions of travel agencies
  • Recruit staff and conduct training
  • Maintain liaison with stakeholders in the tourism industry
  • Explain rules and regulations for efficient uninterrupted office operations
  • Achieve profitable operation of the agency

Module

Learning Outcomes

Designing and development of tourism product
  • Prepare guidelines for tourism product development
  • Compare products available in international markets
  • Improve/ Modify existing tourism products
  • Design new tourism products
  • Add value to existing tourism products
  • Develop new tourism products
  • Make potentials investors and other stakeholders aware of available opportunities
  • Identify relevant information source
Selling of Tourism Products
  • Formulate different tour packages and attractive pricing structures
  • Formulate selling strategies for different products and packaging
  • Sell tour packages to clients through tour operators
  • Sell tour packages to clients through agents, print and electronic media and direct selling
  • Sell Meetings, Incentives, Conventions, Exhibition (MICE)
  • Explain about cross sell/up sell tourism products
  • Formulate and sell event calendar based packages
  • Monitoring and evaluation of the selling process
Human Resource Management
  • Identify needs of the organization and develop job descriptions and specifications
  • Organize training needs
  • Plan human resources of organization and assign job
  • Conduct a feasibility study to identify whether operations would be profitable
  • Acquire selected location and required furniture and equipment
  • Explain how to recruit and train staff
  • Develop job specifications
  • Plan career development and on the job training
  • Conduct interviews
  • Hire and manage staff
  • Manpower planning
  • Explain principles of Management for effective management

Six month training supervised by National Apprentice and Industrial training Authority (NAITA) and University College of Matara

 

Expected Training Areas for Travel & Tour Management

Designing Tour Products.

Marketing & Promotions

Reservations

Coordination among Service Suppliers and Clients/ Guests

Documents Handling & Administration

Financial Management

 

Module

Learning Outcomes

Financial Management and Accounting
  • Explain and use financial management, basic accounting concepts
  • Prepare financial documents
  • Carryout billing procedures and balance day sheets
  • Carryout various financial transactions
Tourism Infrastructure Management at Micro Level
  • Explain infrastructure needs
  • Explain suitable locations & services for Infrastructure development
  • Conduct feasibility studies & required environment assessment
  • Explain development of infrastructure facilities
  • Develop systems to monitor & maintain infrastructure facilities
  • Identify the importance of health & safety in the workplace
  • Explain maintenance, Energy saving and environmental protection
Occupational Health and Safety
  • Identify the importance of health & safety in the workplace
  • Identify the correct manner in which to safely perform the basic tasks of a job
  • Prepare plan to ensure safety and security of tourists at all locations
  • Prepare plan to ensure maintenance of hygienic standards
Resource Management in Tourism
  • Analyze tourism-related resource management policies, activities and tourist facilities throughout the Asia-Pacific Region
  • Examines the critical issues in resource management for the region, including the nature and extent of natural and cultural resources, protection and conservation of tourism resources
  • Explain importance of safeguarding natural resources and environmental management system
  • Adopt measure to maintain or develop sites, properties and facilities
  • Minimize negative impacts of tourist operations on sites and local communities
Legal Issues in Tourism Industry
  • Explain and follow legal requirement in drafting of agreements, dispute resolution, compliance with regulations, risk audits, staff training in legal requirements
  • Explain basic elements of law and legislation relating to tourism & hospitality industry
  • Identify relevant laws, rules and limitations
Economics in Tourism
  • Explain the nature, size, structure and economic importance of the tourism and hospitality industry
  • Examine trends and issues in the inn the national and international tourism business environment
  • Explain impact on business policy, strategic decision-making and strategic operations management
E-business and E-Marketing in Tourism
  • Develop and update e-business and e-marketing concepts and materials in the tourism industry

Module

Learning Outcomes

Promoting Tourism Product
  • Conduct market research to identify customer needs
  • Identify the promotional products
  • Formulate a marketing plan
  • Explain positioning of tourism products
  • Develop branding strategies
  • Identify promotional tools to suit different target markets
  • Develop implementation plan
  • Explain how to monitor and evaluate Implementation of plan
Risk Management in Tourism & Hospitality Industry
  • Explain a systematic process that support effective business management and tourists’ decision making
  • Explain how to understand and respond to potential risk and crisis situations in tourism
Research Methods
  • Develop appropriate survey instruments
  • Conduct surveys and obtain feedback
  • Conduct academic research and managerial research
  • Analyze data
  • Prepare research reports
  • Deliver a presentation professionally
Food and Beverage Services (Elective)
  • Explain how to plan and Organize food and beverages services
  • Establish Standard Operating Procedures (SOP) for food and beverages services
  • Carry out promotional activities
  • Develop system to Carry out food and beverage operations profitably
  • Acquire selected location and required furniture & equipment
  • Aware on obtaining required licenses and approvals
  • Plan food and beverages operations
  • Establish SOP
  • Carry out promotional activities  Carry out food and beverage operations profitably
Front Office and Housekeeping Operations (Elective)
  • Explain importance of front office operations in travel and tourism (including MICE)
  • Implement systems for booking and management of the delegate and visitor
  • Explain importance of housekeeping operations
  • Prepare plan to monitor housekeeping operations
  • Understand recruiting and train staff for front office and housekeeping
  • Make list to purchase required furniture and equipment
  • Practice Standard Operating Procedures (SOP)
  • Describe promotional activities
Supply Chain Management (Elective)
  • List players in supply chain, responsibilities
  • Ensure uninterrupted flow of products and services including transport, along the supply chain Explain maintenance of value addition and quality of products to accepted norms
  • Describe maintaining of proper communication and relationships with partners in the supply chain

Expected Training Areas for Travel & Tour Management

Designing Tour Products.

Marketing & Promotions

Reservations

Coordination among Service Suppliers and Clients/ Guests

Documents Handling & Administration

Financial Management

In addition to the main course modules students are trained for Employability Modules as follows,

Workplace Information Management

Workplace Communication Management

Planning work to be performed at workplace

Problem Solving & Decision Making

Teamwork & Leadership

Creation & Maintenance of a learning culture

Entry Qualifications :

G. C. E. (A/L)

Pass in Science (Mathematics or Biology), Commerce, Arts or Engineering Technology Stream

 

OR

 

NVQ Level 04 or Equivalent in Travel & Tour Management or Any Other Relevant Qualification accepted by Board of Studies of University College of Matara.

 

Age Limit: Below 29 Years

Career Path

Tour Executive (Marketing)

Reservation Executive

Transport Manager

Ticket Reservation Officer

Customer Service Officer

Travel Consultant